Privacy Policy

Privacy Policy - Effective Date: 1st January 2025

 

Snag Elite Limited ("we", "us", "our") specialises in providing property snagging survey services throughout the United Kingdom. We are committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and in accordance with the applicable law. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our website and our service offerings.

 

 1. Who We Are

We are a UK-based company that provides property snagging survey services to help clients identify potential defects or issues in residential properties. We act as a data controller for the personal information collected in the course of providing our services. For any questions concerning this policy or our data processing practices, please contact us using the details provided in section 11.

 

 2. What Personal Data We Collect

When you inquire about or schedule a property snagging survey appointment, we may collect and process the following information:

Personal Identification and Contact Details: 

Your name, email address, telephone number, and postal address.

Property-Specific Information: 

The address of the property, details about the property type & builder, and any specific information you provide regarding the property condition.

Survey Data: 

Photographs, videos, inspection reports, or files that you upload to help us better understand the property’s condition.

Transactional & Payment Information: 

Payment card details, billing address, and related financial information when processing payments.

Usage Data: 

 Information automatically collected through cookies and similar technologies, such as your IP address, browser type, device type, and pages visited on our website.

This data is collected through online forms, direct correspondence, file uploads, and tracking technologies as you interact with our website and use our services.

 

 3. How We Use Your Personal Data

 

We use your personal data for the following purposes:

 

Provision of Services: 

To communicate with you about your scheduled property surveys, gather information necessary for the survey, and deliver survey reports.

Customer Support & Communication: 

To answer queries, provide updates on your survey status, and send service-related notifications.

Payment Processing & Administration: 

To process payments related to our survey services and manage billing enquiries.

Improving Our Services: 

To analyse how our website is used to improve service delivery, website functionality, and overall user experience.

Compliance: 

To comply with legal obligations or requests from governmental authorities and to safeguard our rights and property.

We rely on lawful bases including consent (where applicable), performance of contract, and legitimate interests to process your data.

 4. Data Sharing & Disclosure

Your personal data is not sold or rented. We may share your data under the following circumstances:

Service Providers:

With third-party providers (e.g., payment processors, IT service providers) to perform functions on our behalf. They are required to maintain the confidentiality and security of your data.

 Professional Advisors:

 With legal, accounting, or other professional advisors strictly on a need-to-know basis to assist with our operations.

 

Legal & Regulatory Requirements

 When required by law, or to respond to legal requests, such as a court order or subpoenas from competent authorities.

  Business Transfers:

 In the event of a merger, acquisition, or sale of all or part of our business, subject to appropriate data protection agreements that safeguard your personal data.

 

 5. Cookies & Tracking Technologies

 

 5.1 What Are Cookies?

Cookies are small text files stored on your device that enhance your online experience by remembering your preferences or tracking your usage patterns.

 5.2 How We Use Cookies

We use cookies for:

Essential Functions: 

Ensuring the website functions correctly, including security and authentication.

 Analytics & Performance: 

 Collecting statistical data to understand how our website is used and to improve its performance.

 Personalisation: 

 Saving users’ preferences so that the website can be tailored to individual interests.

 

 5.3 Managing Cookies

You can control and manage cookies either through your browser settings or via our cookie settings link on our website. Please note that if you disable cookies, some parts of our website may not function as expected.

 

 6. Data Retention

We retain your personal data for as long as it is necessary to provide our services, fulfil legal obligations, and resolve any disputes. Typically, data related to completed surveys is retained for [specify time period, e.g., six years] unless a longer retention period is required by law or agreed upon in the contract.

 

 7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to ensure the security of your data, please be aware that no method of transmission over the internet or electronic storage is completely secure.

 

 8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Access: 

 You can request a copy of the data we hold about you.

 Rectification: 

 You can ask for corrections to your data if it is inaccurate or incomplete.

 Erasure: 

 Under certain circumstances, you may request that your data be deleted.

 Restriction: 

 You can ask us to restrict the processing of your data in certain situations.

 Data Portability: 

 You have the right to request that your data be transferred to you or a third party.

 Objection: 

 You may object to the processing of your personal data in cases where processing is based on legitimate interests.

To exercise any of these rights, please contact us using the details in section 11.

 

 9. International Data Transfers

If your personal data is transferred outside of the UK or European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, ensuring an adequate level of protection in line with UK law.

 

 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be posted on our website with an updated "Effective Date." We encourage you to review this policy periodically.

 

 11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at info@snagelite.co.uk